Most Common FAQs
Most Asked
Frequently Asked Questions
Why choose a HEIM property?
What you see is what you get, no nasty surprises. Our properties are all renovated and maintained to a high standard and match the photos online.
Location, location, location. All our properties are in fabulous locations selected for different reasons.
Customer service- We believe in offering an outstanding customer experience, please see our reviews to support this.
We’re not just another faceless house rental, we aim to give you the best experience for the whole trip. Let us know who’s coming and what you’d like to do and we can help with fun recommendations and ideas.
Do you allow pets?
We understand how stressful it can be to leave your furry friends at home or in kennels whilst you travel so we’re happy to say we do allow well behaved pets at all of our properties, we want you to travel and feel at home. We do however politely ask that pets are not allowed upstairs in the bedrooms or on the sofas and that any mess the make is picked up and disposed off properly.
Is there parking at the property?
There is free on site parking at all of our properties, please see the individual listings for specific details.
Are all your properties accessible?
At the moment The Townhouse is the only property that is accessible, for more details click on the access for all link below.
What times are check-in and check-out?
At all of our properties check in is after 16:00pm and check out is 10:00am
Do you allow parties?
Due to all of our properties being in residential areas we do not allow any parties and ask guests to please keep a respectable level of noise at all times and quiet hours after 10pm as to respect the neighbours.
Do we need to bring towels?
We want to make your stay as easy as possible so we provide towels for every guest as a standard in all of our properties. However, you may wish to bring extras if you’re planning trips to the beach or Sandcastle Waterpark during your stay?
What do you supply?
We supply- toilet rolls, towels, bed linen, hand wash, dishwasher tablets, washing powder, bin bags, cleaning supplies (washing up liquid, antibacterial spray and cloths).
We don’t supply- logs/ firelighters, coal for the BBQ, shower gel, shampoo and conditioner.
How do we check in?
All our properties are self check in with a coded key box on site. On the day of your check in we will provide specific instructions and the code for your box.
What time can we check in and check out?
At all our properties check in is 4pm and check out is 10am this is so we can make sure we have ample time to clean. Where possible we do try to accommodate earlier check ins and later check outs, however this is entirely subject to availability.
What shall we do when we check out?
We just ask that you strip the bed you slept in, turn the heating and lights off, close any windows and place the key back in the lock box. However, we will check in with you on the morning of your departure to make sure everything has gone smoothy, you know your check out time and how to check out.
Do I need to bring a cot?
At all of our properties we have one travel cot and one high chair, however you will need to bring your own bedding for the cot.
What does HEIM mean?
Heim is the Nordic word for home.
How long can we stay?
For all our properties we have a 2 night minimum stay for the majority of the year with the exception of a couple of 3 night minimum stays over Christmas and New Year. Please contact us directly if you’d like to arrange a longer stay in one of our homes, we’ve had guests stay for any number of lengths of time from weeks to several months.
Will you give me recommendations on things to do?
We’re both proud of where we live and think the Fylde Coast has so much to offer so we love it when our guests ask for recommendations. Ask us anything and we will be happy to assist.
How to give feedback?
We love to gain feedback on what we are doing well and how we can improve for future guests. Please don’t hesitate to get in contact with us through any of our social media channels, via email or phone. Our details are all listed below.
Email- myholidayheim@gmail.com
Phone-
Sharna – 07731111265
Carley – 07917272520
Instagram, Facebook, Pinterest & TikTok – @Holidayheim
Don’t see what you’re looking for?
Feel free to contact us via phone, Instagram or TikTok with any questions or queries.
Still have a question?
Contact Us
Call Us on
+44 07917 272520
Email Us on
myholidayheim@gmail.com