BOOKING TERMS AND CONDITIONS
Upon payment of your deposit, you secure your booking and agree to the following terms and conditions.
Injury and Damage: The owner cannot take any responsibility for personal injury loss or damage to personal effects whatsoever arising during the booking period.
Keys: Detailed instructions for keys, access and directions to the property will be sent 24 hours before your arrival. Please put the key back in the lockbox when you go out to avoid loss.
Check in: Standard check in time is from 4pm. Early check in from 10am is available for an additional fee please see below for specific amounts for your chosen property, subject to availability. Please contact your host directly to arrange this.
Check Out: Standard check out time by 10am. Late check out up to 2pm is available for an additional fee please see below for specific amounts for your chosen property, subject to availability. Please contact your host directly to arrange this.
Parking: Parking is free at the property.
Cancellation: Once you have made a deposit to reserve your dates, it is not possible to get a refund. Should you decide to cancel your booking prior to making the full payment (at least two weeks before your scheduled arrival date), no additional payment will be required. If you cancel between 48 hours and one week before your arrival, you will get a refund of the total amount minus your deposit. If you cancel within 48 hours of your arrival, no refund will be provided since it will be too late for us to book another guest for those dates.
Check In: The property is an unmanned location therefore, guests are required to use the self check in with the details provided.
Special Requirements: There is a travel cot is at the property for guest use. If you have any other special requirements please let us know in advance so we can make arrangements for you.
Special Requests: All special requests will be noted on the booking. We will try our best to fulfil all requests however, these cannot be guaranteed.
Rights of access: The owner has the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of inspection and maintenance.
Lost Property: Any property left behind by guests will be stored as per procedure for a maximum of 10 days and will be discarded. Food and drink items are discarded immediately.
Smoking: All public areas are Non-Smoking.
Damage: In the event of malicious, wilful or negligence of room or other property damage, you will be charged the cost of repair/ replacement.
Bookings via Alternate Websites: If guests book through any website other than www.holidayheim.co.uk please refer to your confirmation with regards to the terms and conditions of your reservation.
The Townhouse
Noise: There is a decibel monitor in the garden and if it detects excessive noise after 9:00pm (our quiet hours) you will automatically receive a message letting you know to keep it down. We really appreciate your cooperation with this to respect our residential area.
Hot Tub: The hot tub is cleaned, refilled and treated in between each guest. There are chemicals kept in the laundry room for the hot tub maintenance company to use. We pay professionals to do this so there is no need to touch these chemicals or add anything extra. Please keep children out of the laundry room at all times. Use only the plastic glasses provided in and around the hot tub. There is risk of drowning so please do not leave children unattended at anytime. Be careful when removing and replacing the lid. It is important to have two people doing this as it can be heavy and use the handles to remove please as pulling on the straps will cause them to break.
Garden: The patio area in the garden has a steep drop please take care and always supervise children in this area.
Check in: Standard check in time is from 4pm. Early check in from 10am is available at £50, subject to availability. Please contact your host directly to arrange this.
Check Out: Standard check out time by 10am. Late check out up to 2pm is available at £50, subject to availability. Please contact your host directly to arrange this.
The Old Station House
Check in: Standard check in time is from 4pm. Early check in from 10am is available at £50, subject to availability. Please contact your host directly to arrange this.
Check Out: Standard check out time by 10am. Late check out up to 2pm is available at £50, subject to availability. Please contact your host directly to arrange this.
The Crescent
Check in: Standard check in time is from 4pm. Early check in from 10am is available at £30, subject to availability. Please contact your host directly to arrange this.
Check Out: Standard check out time by 10am. Late check out up to 2pm is available at £30, subject to availability. Please contact your host directly to arrange this.